Guidance
How do I start the video?
The steps are simple,
1. Click
the link to the browser.
2. Enter the password
3. Click Watch Video
Does it matter where I am or how many are
watching?
No, it is streamed through Vimeo
and Vimeo has no limits or boundaries, as long as you have reasonable internet
connection… it will connect.
I have done that, but the screen is black?
– It’s likely to be the browser at
fault. Click the refresh button (or press F5) and wait for 20seconds, this
normally gets it going (I don’t know why this happens, it just does)
– If that does not work try another browser.
– Still not working… try a tablet or phone to view.
I can see the screen, but I cannot hear anything?
– Check that your device and
browser is not on MUTE, try turning up the volume.
– I may have the sound off as prepare the chapel, move chairs, talk
logistics etc.
The camera is a bit wobbly?
At the start as people are coming in and seating, I am juggling cameras, flicking camera selection and switching from one mic to another… ‘like spinning plates’, just give me a minute or so and it’ll be steady.
The date says 1 January 2021?
It is unlikely you will see this, but
this is part of my back up plan and the date will not affect anything. (it is
just in case my original channel goes wrong)
I cannot connect see the video?
This is highly unlikely as I
use Vimeo the best in the world at video streaming, however… there could be
something wrong with the networks or the pc or device you are using.
Within 1 hour of the service finishing, you will be able to watch again on the
same link.
I will also edit a polished version within 48hours of the service, more likely that night.
I cannot take your call while during the service but email me your number and I will call you back to talk you through as soon as I can. My email is ian.wilkinson@design3i.com
I watched the service, and all was good.
I would really welcome your feedback so I can tell others who are thinking of having the service streamed, how others watched the service and how it made them feel, especially if you were not able to get to the funeral or live in another country.My email is ian.wilkinson@design3i.com
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