Guidance and help for watching live stream
What time will the video stream start?
Around 15 minutes before the service starts.
How do I start the video?
The steps are simple:
1. Click the link to the browser.
2. Enter the password
3. Click Watch Video
You can also watch on the folling link: https://vimeo.com/event/5155815
Does it matter which country I am in or how many are watching?
No, it is streamed through our platform and has no limits or boundaries, as long as you have reasonable internet connection… it will connect.
I can see the screen, but I cannot hear anything?
Check that your device and browser is not on MUTE, try turning up the volume.
I cannot see it live, how long will the service be available to watch?
Within a 30 minutes of the service finishing, you will be able to watch again on the same link and it will stay there for at least 6 months unless the family ask me to remove.
Help / Support
We cannot take your call while during the service but if you email ian@3imedia or whatsapp I will do my best to TRY and help you. Just be understanding, I will also be filming at the same time.
I watched the service, and all was good.
I would really welcome your feedback so I can tell others who are thinking of having the service streamed, how others watched the service and how it made them feel, especially if you were not able to get to the funeral or live in another country.
My email is: ian@3imedia.co.uk