Guidance and help for watching live stream
Guidance and help for watching live stream
Click on this link TEST VIDEO before the event, to ensure the device you are using can stream video content.
What time will the video stream start?
- Ideally 10 minutes before the ceremony starts.
- If the Church, Chapel, Venue as another service, we may not be able to start the stream until they have vacated the location.
- There may be no network signal at all from any of the network providers within the location of the funeral, in which case I will not be able to stream.
Over 95% of the UK is covered, but there is always a 5% chance, especially in remote areas.
There is nothing I can do about this and because there is no signal I cannot even inform you that there is not a signal.
I will record in camera and get online as quick as I can, normally within 24 hours, quicker if I can.
How do I start the video?
The steps are simple:
1. Click the link to the browser.
2. Enter the password
3. Click Watch Video
Does it matter which country I am in or how many are watching?
No, it is streamed through our platform and has no limits or boundaries, as long as you have reasonable internet connection… it will connect.
I can see the screen, but I cannot hear anything?
Check that your device and browser is not on MUTE, try turning up the volume.
I cannot see it live, how long will the service be available to watch?
Within a 30 minutes of the service finishing, you will be able to watch again on the same link and it will stay there for at least 6 months unless the family ask me to remove.
Help / Support
I cannot take your call while during the service but if you email ian@3imedia or whatsapp I will do my best to TRY and help you.
Just be understanding, I will also be filming at the same time.
I watched the service, and all was good.
I would really welcome your feedback so I can tell others who are thinking of having the service streamed, how others watched the service and how it made them feel, especially if you were not able to get to the funeral or live in another country.
My email is: ian@3imedia.co.uk